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WhatsApp Integration Guide With 3Chat, you can easily connect WhatsApp to your AI-powered customer support system and manage messages from multiple channels in one unified inbox. ⚙️ How to Get Started Go to Feature Settings In the left-hand menu of your admin dashboard, navigate to: [Channels] → [Connect Social Platforms] → [Add Managed Account] ⚠️ Important Notes Before You Connect Before integrating WhatsApp, please review the following guidelines carefully to ensure a smooth setup process. When linking your WhatsApp account to 3Chat.AI, keep the following points in mind: Operational Guidelines Network Setup Both your mobile device (WhatsApp) and your desktop device (3Chat admin dashboard for QR code scanning) must be connected to an international proxy at the same time. Use the Same Proxy During the QR code scanning process, make sure your phone and computer are using the same proxy address. Using different proxies may cause the connection to fail. Account Requirements The WhatsApp account used for integration should not be newly registered. We recommend using an account that has been active for several days with normal chat history to reduce the risk of a temporary 24-hour restriction. Friendly Reminder The WhatsApp connection process may be affected by third-party network conditions, proxy tools, and WhatsApp platform policies, which can introduce some uncertainty. While we’ll do our best to support and guide you through the process, we’re unable to guarantee outcomes influenced by external networks or changes on the WhatsApp platform. 💡 Tip Make sure the WhatsApp account you’re connecting is in good standing and complies with WhatsApp’s usage policies. Once connected, you can view and respond to WhatsApp messages directly from the 3Chat admin dashboard—helping you communicate faster and more efficiently with your customers.

How to Connect Your Facebook Business Account to 3Chat By connecting your Facebook Business Account (Facebook Page) to 3Chat, you can manage Messenger conversations and public Page comments in one place—making it easier to respond to customers quickly and efficiently. Follow the steps below to complete the authorization process. Prerequisites • You have a Facebook Business Account with at least one Facebook Page created • You are an Administrator (Admin) or Editor of the Facebook Page • You have registered for and logged in to your 3Chat account Setup Steps Step 1: Open Channel Settings in 3Chat Log in to the 3Chat admin dashboard. From the left-hand navigation, click “Channels”. Locate “Facebook” in the channel list and click “Connect”. Step 2: Authorize Your Facebook Account In the top-right corner of the Page list, click “Connect Facebook Business Account”. You’ll be redirected to Facebook’s login page. Sign in using your Facebook Business Account. After logging in, Facebook will ask you to select the Page(s) you want to connect: Select one or more Facebook Pages you’d like to link to 3Chat. Review the permissions requested by 3Chat, including message management, comment access, and basic user information. Click “Continue” or “Allow” to complete the authorization. Note: If you don’t see the Page you’re looking for, make sure you have Admin or Editor access to that Page. Step 3: Complete the Connection and Test It Once authorization is complete, you’ll be redirected back to 3Chat automatically. Your connected Facebook Page will appear with an “Active” status. Visit the connected Business Page using a different Facebook account and send a test message (for example, from a personal Facebook profile). Check that the message appears in 3Chat in real time and send a reply to confirm everything is working as expected. That’s it! Your Facebook Business Account is now connected to 3Chat, allowing you to manage customer messages across channels from a single dashboard. If you need help at any point, the 3Chat support team is always here to assist.