Effective Date: January 1, 2026

Last Updated: January 1, 2026

This Privacy Policy explains how 3Chat.ai (collectively, "we," "us," or "the Company") collects, uses, and protects your information when you use our Revenue-first AI Sales Agent services.

1. Scope of Application

3Chat.ai is an AI Customer Service / AI Agent / SaaS platform designed for enterprise customers (B2B). Our services are optimized for the unstructured reality of social commerce, processing data from DMs (including Instagram, WhatsApp, Facebook, etc.) to drive measurable revenue. This policy applies to all users of the 3Chat.ai platform and the end-customers interacting with our Agentic AI.

2. Information Collection

To provide our Agentic AI and Multimodal capabilities, we collect the following types of data:

• Multimodal Conversation Data: Text, Images (screenshots, product photos), and Voice notes sent by terminal users via social channels.

• Business Integration Data: Information retrieved via the Model Context Protocol (MCP) from your integrated CRM, ERP, or order systems.

• User Profiles: Data automatically synthesized from interactions to identify purchase intent, preferences, and customer journeys.

  
  

3. How We Use Information

We process data strictly to execute business goals and drive conversions:

• Autonomous Reasoning: Utilizing Chain of Thought (CoT) reasoning to break down complex user goals into actionable sales steps.

• Adaptive Tool Execution: Using MCP to autonomously trigger business tools (e.g., inventory checks, booking APIs) based on conversation context.

• Goal-Oriented Action: Proactively generating checkout links, pricing quotes, and intelligent follow-ups based on real-time intent.

  
  

4. Data Storage and Infrastructure

• Primary Hosting: All data for the international version of 3Chat.ai is stored on secured cloud infrastructure provided by Alibaba Cloud.

• Server Location: Our primary servers are located in the Singapore Region.

• Data Isolation: We employ a multi-tenant SaaS architecture to ensure the logical isolation and security of each customer's data.

  
  

5. AI Training & Data Security Commitment

• No General Model Training: We solemnly commit that customer business data, knowledge bases, and conversation logs are NOT used to train or improve general-purpose AI base models (such as Qwen or other third-party models).

• Purpose Limitation: Your data is used exclusively for the operation and optimization of your own specific AI Agent.

• Security Measures: We use industry-standard encryption and access controls to safeguard your data during storage and transmission.

  
  

6. Sub-processors and Third-Party Integrations

3Chat.ai integrates with trusted third-party services to fulfill specific business functions:

• AI Infrastructure: Alibaba Cloud (Qwen International Version) for Agent reasoning.

• Payment Processing: Stripe or Antom (Alipay+) for handling subscription and commerce transactions.

• Customer-Configured Tools: Any third-party systems (e.g., Shopify, CRM) linked via MCP are managed and authorized by the customer.

  
  

7. Your Rights and Data Retention

• User Rights: You have the right to access, rectify, or request the deletion of your data.

• Retention Period: Upon service termination, your data will be retained for a maximum of 30 days for transition purposes, after which it will be permanently deleted or anonymized.

• Strategic Oversight: We provide "Human-in-the-loop" mechanisms, allowing you to monitor AI autonomy and intervene when necessary.

  
  

8. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer at:

Email: contact@3chat.ai

Address: NEW CORE TECH CO., PTE. LTD.

143 Cecil Street, GB Building, #03-01, Singapore 069542, Singapore