Privacy Policy

This Privacy Policy explains how 3Chat.ai (collectively, "we," "us," or "the Company") collects, uses, and protects your information when you use our Revenue-first AI Sales Agent services.

1. Scope of Application

3Chat.ai is an AI Customer Service / AI Agent / SaaS platform designed for enterprise customers (B2B). Our services are optimized for the unstructured reality of social commerce, processing data from DMs (including Instagram, WhatsApp, Facebook, etc.) to drive measurable revenue. This policy applies to all users of the 3Chat.ai platform and the end-customers interacting with our Agentic AI.

2. Information Collection

• Multimodal Conversation Data: Text, images, and voice notes sent via social channels.
• Business Integration Data: Information retrieved via the Model Context Protocol (MCP) from integrated CRM, ERP, or order systems.
• User Profiles: Data synthesized from interactions to identify purchase intent, preferences, and customer journeys.

3. How We Use Information

• Autonomous reasoning to break down complex user goals into actionable sales steps.
• Adaptive tool execution using MCP to trigger business tools based on conversation context.
• Goal-oriented action such as checkout links, pricing quotes, and follow-ups based on real-time intent.

4. Data Storage and Infrastructure

• Primary hosting for the international version is Alibaba Cloud.
• Primary servers are located in the Singapore Region.
• Multi-tenant SaaS architecture is used for logical isolation of customer data.

5. AI Training & Data Security Commitment

• Customer business data, knowledge bases, and conversation logs are not used to train or improve general-purpose AI base models.
• Data is used exclusively for the operation and optimization of your own AI Agent.
• Industry-standard encryption and access controls are used during storage and transmission.

6. Sub-processors and Third-Party Integrations

• AI infrastructure: Alibaba Cloud (Qwen International Version) for Agent reasoning.
• Payment processing: Stripe or Antom (Alipay+) for subscription and commerce transactions.
• Customer-configured tools linked via MCP are authorized by the customer.

7. Your Rights and Data Retention

You may access, rectify, or request deletion of your data. Upon service termination, data is retained for a maximum of 30 days, then permanently deleted or anonymized. Human-in-the-loop mechanisms allow monitoring and intervention.

8. SMS and Text Messaging Privacy

If you opt in to SMS, we may process your mobile number, opt-in status, preferences, and related records to provide customer care and account notices. Frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share SMS opt-in data for third-party marketing.

9. Contact Us

Email: [email protected]
NEW CORE TECH CO., PTE. LTD.
143 Cecil Street, GB Building, #03-01, Singapore 069542