Cookie Policy

Cookie Policy

Cookie Policy

Cookie Policy

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of your personal information by Shanghai New Core Technology Co., Ltd (“we,” “us,” “the Company”), covering both the 3Chat.ai and New Core Cloud products (collectively, “the Services”). By agreeing to the User Service Agreement, you also agree to this Privacy Policy, which forms an integral part of that agreement.

1.Scope of Application

We are committed to protecting the privacy of all users utilizing the Services. Unless otherwise specified herein, we will not disclose your personal data to third parties without your prior consent. We may update this Policy from time to time, and your continued use of the Services after such updates constitutes acceptance.

This Policy applies to:

1.Data automatically collected when you access the Services or web platform, including but not limited to your IP address, browser type, language, access date and time, device and software information, and accessed pages.

2.Personal information lawfully obtained from our business partners.

Excluded from this Policy are:

  • Keywords you enter while using our search functions;

  • Data arising from behaviors that violate the law or user rules, and actions taken by us in response.

2.Information Collection

To support functionality and performance optimization, we integrate third-party SDKs (analytics, push notifications, mapping, etc.) that may request device permissions. The following is a summary:

2.1 Third‑Party SDKs

(a) com.xiaomi.mipush, com.xiaomi.push (Xiaomi Push SDK)

Purpose: Supports the use of Xiaomi Push Service only on Xiaomi phones.

(b) com.huawei.hms, com.huawei.agconnect (Huawei Push SDK, Huawei Scan SDK)

Purpose: Supports the use of Huawei Push Service and Huawei Scan Service only on Huawei phones.

(c) com.heytap.msp.push (OPPO Push SDK)

Purpose: Supports the use of OPPO Push Service only on OPPO phones.

(d) com.vivo.push (VIVO Push SDK)

Purpose: Supports the use of VIVO Push Service only on VIVO phones.

(e) com.tencent.smtt (Tencent TBS Browser)

Purpose: Used for browsing document files such as PDF, WORD, EXCEL, and POWERPOINT.

(f) com.umeng.+ (Umeng Analytics)

Purpose: Conducts App usage data analysis to optimize the App's user experience and functions.

(g) com.amap.api (Amap API)

Purpose: Provides map services, used for displaying maps and locations in forms.

(h) com.aliyun (Alibaba Cloud ARMS Service)

FAQ

More questions? Please contact us.

What is 3chat.ai?

Do you need an IT professional to use 3Chat.ai?

3Chat.ai is designed for non-technical users. With an intuitive interface, you can easily upload documents, customize the chatbot’s responses, and integrate it into your site or app. Complex tasks like model training and data processing are handled automatically, letting you focus on your content. Even without an IT team, small and medium businesses can quickly deploy intelligent customer service with 3Chat.ai.

How can 3Chat.ai convert my business knowledge into responses?

What is the billing cycle and how to view usage?

Is 3Chat.ai just a rule-based bot?

Can I cancel the service at any time?

Is one customer message considered one conversation?

What happesn if 3chat.ai cannot answer a question?

Can 3Chat.ai be integrated into my website, WeChat, or other systems?

Do I need an IT team to deploy 3Chat.ai?

FAQ

More questions? Please contact us.

What is 3chat.ai?

Do you need an IT professional to use 3Chat.ai?

3Chat.ai is designed for non-technical users. With an intuitive interface, you can easily upload documents, customize the chatbot’s responses, and integrate it into your site or app. Complex tasks like model training and data processing are handled automatically, letting you focus on your content. Even without an IT team, small and medium businesses can quickly deploy intelligent customer service with 3Chat.ai.

How can 3Chat.ai convert my business knowledge into responses?

What is the billing cycle and how to view usage?

Is 3Chat.ai just a rule-based bot?

Can I cancel the service at any time?

Is one customer message considered one conversation?

What happesn if 3chat.ai cannot answer a question?

Can 3Chat.ai be integrated into my website, WeChat, or other systems?

Do I need an IT team to deploy 3Chat.ai?

FAQ

More questions? Please contact us.

What is 3chat.ai?

Do you need an IT professional to use 3Chat.ai?

3Chat.ai is designed for non-technical users. With an intuitive interface, you can easily upload documents, customize the chatbot’s responses, and integrate it into your site or app. Complex tasks like model training and data processing are handled automatically, letting you focus on your content. Even without an IT team, small and medium businesses can quickly deploy intelligent customer service with 3Chat.ai.

How can 3Chat.ai convert my business knowledge into responses?

What is the billing cycle and how to view usage?

Is 3Chat.ai just a rule-based bot?

Can I cancel the service at any time?

Is one customer message considered one conversation?

What happesn if 3chat.ai cannot answer a question?

Can 3Chat.ai be integrated into my website, WeChat, or other systems?

Do I need an IT team to deploy 3Chat.ai?

FAQ

More questions? Please contact us.

What is 3chat.ai?

Do you need an IT professional to use 3Chat.ai?

3Chat.ai is designed for non-technical users. With an intuitive interface, you can easily upload documents, customize the chatbot’s responses, and integrate it into your site or app. Complex tasks like model training and data processing are handled automatically, letting you focus on your content. Even without an IT team, small and medium businesses can quickly deploy intelligent customer service with 3Chat.ai.

How can 3Chat.ai convert my business knowledge into responses?

What is the billing cycle and how to view usage?

Is 3Chat.ai just a rule-based bot?

Can I cancel the service at any time?

Is one customer message considered one conversation?

What happesn if 3chat.ai cannot answer a question?

Can 3Chat.ai be integrated into my website, WeChat, or other systems?

Do I need an IT team to deploy 3Chat.ai?

© 2025, 3Chat (a product of NEW CORE TECH CO., PTE. LTD.). All rights reserved. NEW CORE TECH CO., PTE. LTD. | 143 Cecil Street, GB Building, #03-01, Singapore 069542, Singapore

上海纽酷信息科技有限公司 沪ICP备18014720号-10 (3chat.ai) | 沪ICP备18014720号-11 (3chat.ai)

© 2025, 3Chat (a product of NEW CORE TECH CO., PTE. LTD.). All rights reserved. NEW CORE TECH CO., PTE. LTD. | 143 Cecil Street, GB Building, #03-01, Singapore 069542, Singapore

上海纽酷信息科技有限公司 沪ICP备18014720号-10 (3chat.ai) | 沪ICP备18014720号-11 (3chat.ai)

© 2025, 3Chat (a product of NEW CORE TECH CO., PTE. LTD.). All rights reserved. NEW CORE TECH CO., PTE. LTD. | 143 Cecil Street, GB Building, #03-01, Singapore 069542, Singapore

上海纽酷信息科技有限公司 沪ICP备18014720号-10 (3chat.ai) | 沪ICP备18014720号-11 (3chat.ai)

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© 2026 NEW CORE TECH CO., PTE. LTD. All rights reserved. 143 Cecil Street, #03-01 GB Building, Singapore 069542

© 2025, 3Chat (a product of NEW CORE TECH CO., PTE. LTD.). All rights reserved. NEW CORE TECH CO., PTE. LTD. | 143 Cecil Street, GB Building, #03-01, Singapore 069542, Singapore

上海纽酷信息科技有限公司 沪ICP备18014720号-10 (3chat.ai) | 沪ICP备18014720号-11 (3chat.ai)